With anxiety, fear, loneliness and boredom mounting among migrant workers when they were in isolation during the COVID-19 outbreak in the dormitories, HealthServe harnessed digital technology across multiple channels to bridge the gaps in information dissemination and complement on-ground outreach efforts. These include a 24-hour helpline, a virtual counselling clinic and a COVID-19 microsite, launched within a week in collaboration with corporate partners and individuals. These multi-level initiatives helped to support the mental and emotional well-being of the migrant community.
One of the initiatives, the virtual counselling clinic, saw 69 volunteers comprising counsellors, psychiatrists, social workers and interpreters onboarding in April, and HealthServe aims to have at least 120 volunteers trained by May. This has grown the volunteer pool and equipped more individuals with the capabilities to better engage migrant workers.
To promote greater awareness of issues and mitigate the spread of misinformation, during this period HealthServe is regularly producing multilingual videos covering topics from staying engaged, frequently asked questions on COVID-19, and stories and tips from people on the ground, including migrant workers in the dormitories.
Watch the videos on HealthServe’s YouTube channel.
HealthServe has also created a Solidarity Wall for the public to post messages of support for the migrant worker and frontline community. To date, more than 300 messages have poured in from the public in various languages including English, Bengali, Hindi, Tamil and Chinese.
Members of the public are invited to post their messages at https://solidarity.healthserve.org.sg.
HealthServe is a non-profit IPC registered charity that believes in a society where every migrant worker lives a life of dignity. Started in 2006 by Dr Goh Wei Leong and Tang Shin Yong, it seeks to bring healing and hope to migrant workers in Singapore through the provision of medical and dental care, injury and salary-related casework support, social services, counselling, and mental health programs. Its four (4) centres across Singapore are managed and operated by a team of 18 staff and more than 600 medical and non-medical volunteers and interns